Coronavirus update- Remote access to your account and changes to opening times

Temporary Revised Opening Times

Updated from August 18th  :

COVID-19 is still very much part of our lives so we ask, where possible, that you avoid coming to our branches. If you have to come in, please adhere to our social distancing guidelines and if applicable wear a facemask.


Monday  9:30am – 4:30pm

Tuesday  9:30am – 3:30pm

Wednesday to Friday  9:30am – 4:30pm

Saturday Closed


Monday 10:00am – 4:30pm

Tuesday 10:00am – 3:30pm

Wednesday to Friday  10:00am – 4:30pm

Saturday Closed


Monday 10:00am – 4:30pm

Tuesday 10:00am – 3:30pm

Wednesday to Friday  10:00am – 4:30pm

Saturday Closed

Member Services Phones will open from 9:30am -5pm on Monday, Wednesday, Thursday and Friday and 9:30am – 3:30pm on Tuesday. Our online services are available 24/7. 

For the immediate future while Covid restrictions are in place we are not in a position to re-open on Saturdays. We will continue to monitor the situation and will update you accordingly.

We would kindly ask our members to consider both our phone and online services before calling into our Branches.

Thank you for your understanding


The above opening hours are subject to change so please call 066 712 2373 before visiting or see our Website or Social Media.

Remote access to your Account and our Services

Online Account Access (over 18 years) CU Online + Banking 

For all members who have registered for Online Banking, you can avail of the following services through CU Online + Banking.

  • View transactions and account balances 
  • Print Statements 
  • Use the Loan Calculator to work our your loan repayments 
  • Receive electronic payments to your credit union account 
  • Pay Bills 
  • Transfer money to your bank account or other credit union accounts 
  • Open a Current Account and apply for a Mastercard Debit Card 
  • Use the Loan Calculator to work our your loan repayments 
  • Apply for a Loan 
  • Send secure messages to the Credit Union regarding your account 

If you have already registered but you have forgotten your log in details please email or contact us on 066 712 2373 (Dial 5 ) 

Not yet registered? Click Here

Mobile App 

Once you are registered for CU Online + Banking, you can download our Mobile App cuAnywhere for mobile banking on the go. 

Our CU Online+ Banking/mobile app services also allows you to transfer funds to your bank account from your own credit union Shares (Savings) Account and Current Account so you can also access funds in emergency situations.  

ATM Machines in Tralee and Castleisland 

For existing ATM card holders, you can use our ATM machines located outside our Tralee and Castleisland branches. Maximum daily limit is €500.  PLEASE NOTE!  A reminder that our ATM service in Tralee and Castleisland will cease to operate from the 30th of September. The ATM service has been replaced by the new Current Account, with a globally accepted Mastercard Debit Card.

Financial Difficulty Meeting your Loan Repayments 

If your circumstances have changed due to Covid-19 and you are now having difficulty meeting your credit union loan please click here to fill out a Loan Flexibility Request Form  or call us during business hours on 066 712 2373 (Dial 2). Please understand that we are receiving a high volume of requests but will contact all Members as quickly as possible and will continue to support our Members through this challenging time.

Phone & Email Services  

You can talk to any department, apply/enquire about a loan and make a loan repayment by phone call 066 712 2373.  As you can appreciate our phone lines may be busy at this time so in the event that you cannot get through to a member of our team, please leave your name and contact details and we will return your call.  

General Enquiries


Credit Control  or click here to complete  a Loan Flexibility Request Form 

Online Banking Log In Difficulties: 

Keep up to date: We will issue any required updated via our website, and our social media channels Facebook, Twitter please follow these channels to remain up to date.  

We would also advise all members to keep up to date with the ongoing updates and recommendations in relation to Covid-19 on the HSE website.

Apply for a Loan

If you need a loan, talk to us, we are  here to support you through these unprecedented times. We have solutions in place to allow you to avail of a great value loan from the comfort and safety of your own home.

Apply  ONLINE by Clicking Here   or BY PHONE 066 712 2373 (DIAL 1)

Top Tip: when applying for a loan you can scan or take a photo on your phone of your documentation and email to  Please put your account number and name in the subject line. 

Cara Credit Union Current Account Mastercard Debit Card

Report your Current Account Debit Card lost or stolen by calling the Customer Services Team who are available for fraud support 24/7 on +353 (1) 693 3333

OR You can suspend your Debit Card online. Once registered to use online, you can simply log in and suspend your own Debit Card if you have temporarily lost the card or are suspicious of transactions relating to your Debit Card Activity

If you would like to apply for a Current Account and a Debit Card, please call us on 066 712 2373 or click here 

Become a Member

With our NEW Online Membership Application it has never been easier to join Cara Credit Union.

Click Here to Join Online

You will need:

1: Photographic ID: a current driving licence, a current passport or other suitable form of photographic ID.

2. Proof of Address: dated within the last 6 months a utility bill, government letter or bank statement.

3. Proof of PPS Number: (Personal Public Service Number) Proof of P60, P45, Payslip, Medical Card or correspondence from the tax office.

PLEASE NOTE: Public Services Card no longer a viable source of Photographic ID or Proof of PPS Number