Member Service Representatives-PERMANENT FULL-TIME
Cara Credit Union, now Ireland’s 5th largest community credit union, is proud to serve its members throughout the county and be immersed in the hearts of our local communities. We believe our people are key to our success and are committed to developing our people for the continued success and growth of our business. To drive and build on this exciting growth and expansion, we are looking for dynamic individuals to join our successful team and grow with us.
As our Member Service Representations (MSR’S)are the main point of contact for all existing and potential new members, they will have an excellent customer care ethos, delivering exceptional service via telephone, online and email to our members.
Applicants should be motivated to learn and develop cross functional skills, committed to achieving high standards and be open to undergoing training to become a Qualified Financial Advisor on commencement. This position is permanent, full time (37 hours per week), based in our Corca Dhuibhne branch and inter branch travel may be required.
Skills and competency requirements:
- Excellent Member/Customer Service – aligned with ethos of the credit union
- Strong Team Player
- Effective Communicator with strong interpersonal skills
- Strong IT and numerical skills with ability to interpret and update data
- Good attention to detail with an understanding of compliance and regulation requirements
Ideally experience within a financial regulated, customer facing environment, QFA / CUA qualifications or equivalent desirable but not essential.
Benefits:
- Work Life Balance
- Pension Scheme
- Training and Educational Support
- Commitment to Personal Development
- Employee Assistance Programme
- Social Events
- Potential for Career Progression
- Sick Pay Scheme
How to apply:
Interested applicants should apply via [email protected] with an up-to-date CV and cover letter, on or before close of business on Monday 2nd June 2025.
Shortlisting may apply and candidates will be short-listed based on the information provided.
A panel of successful candidates may be formed as a result of the interviews.
Cara Credit Union Limited is proud to support an inclusive and diverse workforce.
Cara Credit Union Limited is regulated by the Central Bank of Ireland.
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