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Want a Career that Combines Professional Growth with a Strong Community Focus?
As Ireland’s 5th largest community credit union, Cara Credit Union is deeply rooted in County Kerry and prides itself on being immersed in the heart of local communities. Working here means joining a team that values collaboration, trust, and continuous learning, while also offering stability through permanent, full-time roles with flexible arrangements.
Employees are seen as the key to the organisation’s success, and the credit union invests in developing its people to ensure both individual career progression and the continued growth of the business.
With opportunities across multiple branches and a culture that champions inclusion and personal development, Cara Credit Union provides not just a job, but a meaningful career where you can make a difference in the lives of members while advancing your own skills.
We are currently hiring for an IT Support Officer and Member Service Representative roles as listed below.
- IT Support Officer Role
Reporting to the IT Manager, the IT Support Officer will ensure smooth, reliable IT operations across the credit union. The role will provide first-line support to our staff, manage IT infrastructure, enhance IT security measures. The role supports end users across all branches, both deskside and remotely, and represents the frontline of the IT function on first and second-line support, maintaining systems and devices, assisting with security, and contributing to upgrades and modernisation. Position is permanent, Full-time, 37 hours per week with location dependent on candidate; onsite in Killorglin or Tralee, Co. Kerry, with requirement to be stationed throughout the branch network as required.
Role Requirements
· Post‑secondary or Third level qualification in IT or related.
· Understanding of IT systems, networking, and security fundamentals.
· Working knowledge of Windows 10/11, Windows Server 2019, Active Directory, Microsoft 365.
· Basic networking and firewall concepts.
· Strong troubleshooting across PCs, laptops, phones, peripherals, and software.
· Clear communicator, able to explain technical issues simply.
· Strong organisation and prioritisation; service-oriented mindset.
· Self-motivated, eager to learn, team oriented, and detail focused.
· Full clean driving licence and access to transport for inter branch travel.
· Alignment with the ethos and values of the credit union.
This position is an excellent opportunity for a candidate who is seeking to develop their IT career. It offers broad hands-on experience, exposure across systems, security and support, and strong potential for long term growth within a supportive environment.
How to Apply
Interested applicants in the IT Support Officer role should apply here , by close of business Wednesday, 20th May 2026.
- Member Service Representatives Role
We are recruiting for Member Service Representatives to join our team. Positions are full-time (37 hours per week), permanent. Flexibility is a key requirement, and applicants should have access to their own transport and be open to working throughout Cara’s 6 branches depending on business needs.
Reporting to the branch manager, our MSRs are the main point of contact for all existing and potential new members, they will have an excellent customer care ethos, delivering exceptional service via telephone, online and email to our members. Applicants should be motivated to learn and develop cross functional skills, committed to achieving high standards and be open to undergoing training to become a qualified financial advisor on commencement.
Skills and Competency Requirements
Ideally experience within a financial regulated, customer facing environment, APA/ QFA / CUA qualifications or equivalent desirable but not essential.
· Excellent Member/Customer Service – aligned with ethos of the credit union
· Cash Handling Experience
· Strong Team Player – flexible and adaptable
· Effective Communicator with strong interpersonal skills
· Strong IT Skills
· Good attention to detail with an understanding of compliance and regulation requirements
Benefits
· Work Life Balance
· Pension Scheme
· Income Protection
· Employee Assistance Programme
· Training and Educational Support
· Potential for Career Progression
· Commitment to Personal Development
How to Apply
Interested applicants should apply by emailing CV and cover letter to [email protected] before close of business on Wednesday, 20th May 2026.
Shortlisting may apply and candidates will be short-listed based on the information provided.
A panel of successful candidates may be formed as a result of the interviews.
Cara Credit Union Limited is proud to support an inclusive and diverse workforce.
Cara Credit Union is regulated by the Central Bank of Ireland